Countless numbers of businesses relocate every year: they move to new premises, choose to share office space with an associated business, or move to new working practices like hot-desking and flexible working. But whether it’s expanding, relocating, adding branch offices, consolidating or flexible working, it’s a transition that means a challenge for the organisation’s IT and telecoms managers who have to keep the business running without incident throughout.

The IT and telecoms systems need to be integrated quickly and effectively when a business moves, and changes made without any disruption to services that could have an adverse impact on either customers or business operations. The maintenance of an organisation’s telephone system is fundamental throughout if the business is to carry on as if nothing is happening, says James Foley, VP customer experience at BT smartnumbers.

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