NHS Hampshire


There are 30,000 diabetic patients across South East Hampshire and Portsmouth alone. To provide the most efficient care, Southern Diabetes Medical Services (SDMS) delivers expert clinical advice to primary care physicians and allied healthcare professionals who have direct contact with diabetic patients. However, in a time of NHS cutbacks, this service needs to operate as efficiently as possible, providing high quality yet cost-effective consultative services.


The BT smartnumbers service allows GP surgeries and other healthcare workers access to a diabetes expert whenever they call the dedicated helpline. To enable this, BT smartnumbers directs calls across any combination of fixed or mobile networks. It also enables calls to be rerouted to suit the user’s location and circumstance, meaning calls are delivered to the SDMS team based on availability, and regardless of their location.


There is now guaranteed access to specialist diabetic support as and when it is required. On top of this, as doctors and nurses now have faster access to specialist advice, they can provide better and more immediate care to patients. This results in improved patient care, reduction in the number of referrals and unnecessary appointments with consultants.

“The BT smartnumbers service is easy to use and provides access to the specialist care and knowledge base that patients require.”

Dr Partha Kar

Lead Diabetes Consultant, South Medical Diabetes Services