BT smartnumbers proactive recovery

Putting you in control of your inbound numbers, to ensure you never miss a call

Protecting critical numbers

BT smartnumbers proactive recovery provides online access to manage and redirect calls into your organisation, DDI by DDI.

All calls through BT smartnumbers proactive recovery are monitored and when a failure is detected, calls are automatically and instantly diverted – ensuring that businesses never miss a call.


Automatic redirection of voice, fax and data calls

  • BT smartnumbers proactive recovery automatically redirects inbound calls whenever a network outage is detected.

Web portal

  • The BT smartnumbers business portal provides a convenient and secure way to manage where calls into the business are delivered.

Call routing plans

  • Create up to five dial plans to control where calls are delivered in different scenarios, ready for activation at any time. Additional plans can be held offline.
  • Predefined dial plans can be activated from any phone, even without web access.

Personal override

  • Enables organisations to empower individuals to override the dial plan selection to deliver calls to wherever they are.

Technical specifications

  • BT smartnumbers proactive recovery is available to BT ISDN30e, BT One Voice SIP trunk UK and BT Featurenet customers.
  • As a cloud-based service, no additional equipment or software is required.
  • BT smartnumbers proactive recovery can work in conjunction with Dual Parenting to provide protection against the failure of the DLE, the cable between DLE and the offices being protected.

Contact us

We love to speak

Call our sales team on

020 3162 3030

or fill out the form on the right and we’ll call you.