Following the economic downturn, we have seen many legal firms rationalise their core practices, shifting from a more generalist offering, to more specialist activities.
With a tighter focus on fewer clients, coupled with competition from equally specialised firms, client retention has never been more important. The one-to-one nature of relationships is possibly more important in the legal sector than any other, and to support this, some legal firms have implemented a Bring Your Own Device (BYOD) strategy.
BYOD provides legal staff the flexibility to communicate efficiently and cost-effectively with clients, while staying up-to-date with caseloads when they are in the office, travelling or working remotely. However, client interactions from mobile devices need to be captured securely and invoiced accurately, and this can be challenging and time-consuming.