MiFID II: a guide to recording and storing conversations in the financial services sector


Business services for a connected world start here …

Business mobile

Call recording


Compliant storage

The mobile designed for business

With BT smartnumbers, individuals no longer need to carry two phones to separate their business and personal communications.

Whether the device is provided by the company or the individual, BT smartnumbers enables business and personal calls to be made from the same device with separate number presentation and split billing for each.

Mobile call recording

More organisations are looking to record calls, whether for compliance, dispute resolution or best practice.  BT smartnumbers provides comprehensive and cost-effective call recording for all corporate communications across landline, mobile and non-geographic numbers.

The service records both calls and SMS messages and provides secure storage, eDiscovery and retrieval of all call recordings in the BT smartnumbers vault. In addition, the service provides personal call recording for convenience and note-taking for staff on their mobile devices.

Secure and scalable storage

Organisations are looking to the cloud to provide the next generation of business applications and utility, and nothing is better suited to a cloud solution than the storage, discovery and retrieval of corporate call recordings.

Built to the most demanding compliance requirements, the BT smartnumbers vault provides a level of scale, security and resilience that is far beyond most organisations’ infrastructure. And yet it has been designed for ease of use and simplicity of deployment.

Salesforce integration

With BT smartnumbers for Salesforce all mobile communications between customers and employees can be captured instantly and automatically in Salesforce, enabling both increased staff productivity, and the customer engagement to be measured and managed.

Office moves

Organisations invest a great deal in their geographic telephone numbers, on business cards, advertisements, brochures and other material. It’s important to retain these numbers if the company moves premises, since lost calls can result in lost business.

With BT smartnumbers not only can you retain your numbers and route calls to your new premises, but the service de-risks and protects the moving process itself. Furthermore, after the move has been completed your incoming calls are protected by BT’s most resilient voice continuity service.

Business continuity

Many organisations depend upon their incoming calls for revenue and customer services purposes, and any disruption to this can impact both revenue and reputation. For emergency responders, a missed call can have even graver implications.

BT smartnumbers is the market leading voice continuity service, which monitors all incoming calls and automatically diverts these whenever a failure is detected. In addition, the service provides a business portal for planning and call routing to predefined call plans to ensure your business never misses a critical call again.

Customer Testimonials