Safran

Challenge

Messier-Bugatti-Dowty is the world leader in aircraft and landing braking systems, with their equipment fitted to more than 22,000 aircraft. Their mission is to be their customers’ first choice provider for maintenance solutions, but their on-call assistance was inefficient and did not provide 24/7 support to their customer base.

Solution

With BT smartnumbers, Messier-Bugatti-Dowty can now provide 24/7 on-call assistance, irrespective of location. If on-call help is needed, customers have only one number to dial, which automatically directs the caller to the right support team.

Benefits

Messier-Bugatti-Dowty has enhanced internal efficiency by reducing the time it takes to contact on-call professionals. Jane Gee, Customer Support Manager, said: “BT smartnumbers allows us to provide an improved level of service to our customers, enabling them to reach help as quickly and efficiently as possible.”

“BT smartnumbers is a really productive solution for any mobile tri-service or civilian staff member.”

Jane Gee

Customer Support Manager, Messier-Bugatti-Dowty