Face-to-face recording for financial services: a growing imperative

Face-to-face meetings are still a big part of everyday business for financial services firms, but they are often forgotten about by compliance staff. By neglecting to record and archive their in-person business conversations with the same rigor as those held over telephone, firms risk falling behind on compliance and leaving themselves in a dangerous position should disputes arise.
And as this eBook explains, they also miss a powerful opportunity to better understand their customers and the market. Using innovative technology from BT smartnumbers to leverage this insight, those in the financial services sector can discover the true value behind their in-person meetings.