Call Recording: A UK Legal Perspective

Organisations increasingly want to record their employees’ telephone calls, whether in response to regulatory requirements, or to meet other business needs. This makes it timely to consider the compliance issues that arise if calls are recorded, including the difficult question of how data protection requirements can be satisfied if employees are using their telephones to make personal as well as business calls.

Written by Ben Hooper, an expert on data protection and privacy. From 2000 to 2015, Ben was a Barrister at 11KBW, a leading set of chambers in public and information law. He is now an independent consultant providing strategic advice to companies on regulatory issues and trends.